Customer Experience Careers
Our Customer Experience team plays a vital role throughout each customer's journey with Personio. The team is dedicated to serving every customer according to their unique characteristics and needs, creating educational, memorable, and impactful experiences.
If you're passionate about delivering meaningful impact, joining the Customer Experience team at Personio offers an exciting opportunity to make a difference.
Champions of collaboration
Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build.
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Meet our teams
Our CX teams are responsible for customer experience at Personio. Dive into each team here:
Customer Operations
The Customer Operations is responsible for delivering services – like product implementation and answering support questions – to our customers, generating value along all phases of their journey.
Customer Education
Customer Education empowers Personio's users and admins with the knowledge they need to succeed as HR champions. We build educational experiences that help our customers solve problems, build best practices, and connect with each other.
CX Strategy & Operations
The Strategy and Operations team enables the whole CX org with cross-functional initiatives and activities, ensuring each CX team has the data, tools, and programmes they need to achieve their missions.
Operations for Personio Payroll
Working within our Payroll department they focus on setting up and configuring payroll systems, providing real-time technical support, and delivering customized payroll solutions to ensure efficient and smooth operations for our customers.
Personio Perspectives
Alba
Team Lead Customer Growth, Madrid
"Being surrounded by people who are smart, out-of-the-box thinkers is the best part of my job. The empathy of the team and the solution-oriented culture are great, and I also really love being exposed to customer contact every day. My customers are a great source of knowledge!"
