Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
The Role: How you'll make an impact at Personio
This role will be office based (hybrid) in Munich.
Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build.
We’re looking for a dynamic Community Manager DACH (d/f/m) to lead and grow our DACH community. You’ll work closely with community members to foster engagement, support product adoption, and drive activation. This role is a blend of strategic planning, creative execution, and member interaction, perfect for someone passionate about building meaningful connections and delivering impactful results.
Role Responsibilities: What you'll do
Develop and execute community engagement projects tailored to the DACH audience that drives more meaningful interaction around the Personio product as well as HR industry topics and skills.
Drive engaging and educational discussions and programs to enhance member participation and Personio product adoption.
Host community events (virtual or in-person) to meet and connect with members.
Analyse and implement strategies to reduce support contact rates by promoting peer-to-peer support for Personio customers.
Drive initiatives to increase Personio product activation and long-term usage of our core HRIS and Payroll products, as well as apps like Recruiting, Performance and Development, Compensation Management, and Surveys.
Collaborate with cross-functional teams to align community efforts with business goals.
Role Requirements: What you need to succeed
4+ years of proven experience in managing online or regional communities.
Exceptional customer engagement skills and community interaction abilities.
Strong organizational and project management abilities.
Professional fluency in German and English.
Knowledge of customer engagement strategies and metrics tracking.
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities.
We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.