Revenue Enablement Specialist - Knowledge Management (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio

This position is office-based in Dublin, Munich, Berlin or Amsterdam. 

Bring your drive. Make a difference. Join our Revenue Enablement team at Personio and be a part of something big – not just for yourself, but for your teammates and customers. Together, we partner with the business to ensure every member of the customer-facing organization has the skills, knowledge, process awareness, and content to maximize every customer and prospect interaction in the most impactful way. 

We strive to set the standard for enabling revenue-generating teams and are excited for you to join us on this growth journey!

In your role, you will support GTM teams at Personio as the Revenue Enablement Specialist - Knowledge Management. You will be developing and evolving a knowledge and content management strategy, owning the enablement of the content platform and customer engagement systems as well as managing the newsletter updates for the Revenue & Success organisation.

Role Responsibilities: What you'll do

• Knowledge management -  Develop and implement a comprehensive knowledge management strategy, ensuring content producers are educated on curating, updating, and publishing content in alignment with this strategy. Regularly audit content to ensure compliance with governance guidelines, providing feedback and guidance to content owners to maintain quality and consistency.

• Communications - You are the “air traffic controller” and curator of communications across teams to different audiences such as Revenue & Success, Partnerships, Payroll Sales and their respective leadership teams. You own the Revenue & Success newsletter and deliver key messages across the org, using metrics and innovative reporting mechanisms to refine your approach.

• Vendor relationship management - Maintain relationships with vendors, focusing on platform adoption, usability, reporting, and continuous improvements to enhance user experience and functionality.

• User and contributor enablement - You manage the enablement of users and content contributors for our knowledge management and digital customer engagement tools and supporting methodologies to enhance the effectiveness and buyer-engagement of GTM teams across Personio. 

• Collaboration - You collaborate with teams across different functions such as Marketing and Systems to support the knowledge management strategy and ensure those teams understand and support changes.

• Impact evaluation and success measurement - Collect feedback and measure the impact of tools and strategies, making data-driven adjustments and recommendations to improve revenue outcomes and support team success.

Role Requirements: What you need to succeed

• Track record - You have a proven track record of 3+ years in an Enablement, Training and Development, or Knowledge Management role, ideally supporting GTM or Sales teams in a multinational SaaS or B2B/B2C environment. You possess extensive knowledge of best practices in enablement of tools and systems, internal communications, and knowledge management.

• Attention to detail - You are a process oriented and detail-focussed person who ensures continuous governance and high standards within your areas of operation.

• Project management - You are adept at working independently to scope, plan, execute and evaluate the effectiveness of an enablement solution.

• Systems - You have experience working with Highspot, Trumpet, and Salesforce or similar systems. Additionally, knowledge of Gong, Userlane, Confluence, and Jira would be advantageous.

• Build relationships - Your interpersonal skills allow you to build rapport with stakeholders at multiple levels incl. external vendors - to develop a shared understanding of goals and expectations and execute towards those. You are comfortable in holding stakeholders accountable to agreed deliverables and responsibilities.

• Execution - You are adept at working swiftly across multiple focus areas, demonstrating resilience and adaptability when facing unanticipated challenges or changing requirements. You embrace the potential for failure as a learning opportunity, using these experiences to drive progress and improvement.

• Communication - You have excellent verbal and written communication skills and can communicate clearly and concisely with audiences of all seniorities (EN essential, German an advantage).

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)

• Make an impact on the environment and society with 2 (fully paid) Impact Days –  one for an individual project of your choice and one for a company-wide initiative

• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares

• Find your best way to work with our office-led, remote-friendly PersonioFlex!

• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations

• Engage in a high-impact working environment with flat hierarchies and short decision-making processes