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Principal User Researcher

Product, Technology & Design
Full Time
Munich, Berlin, London, Amsterdam, Dublin, Madrid
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Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio

This position can be based from one of the following countries: Germany, Spain, Ireland, Netherlands, or the UK. 

At Personio, your work transforms the way millions of people experience work every day. Join our Product & Technology team, where we drive our customers’ outcomes by designing, developing and delivering innovative and high quality products. Be empowered to take ownership of your areas and make an impact on your team, our product, and our customers. 

The Product & Technology team drives our customer's outcomes by designing, developing and delivering innovative and high quality products. Be empowered to take ownership of your areas and make an impact on your team, our product, and our customers. 

We are looking for an experienced UX researcher to join our insights team. As an insights expert, you will be responsible for helping define and drive the future of our products. You will reveal unmet needs and help prioritize opportunity areas by conducting exploratory qualitative and quantitative research, working with cross-functional teams. These responsibilities include understanding how customers perceive the product and the brand, developing research frameworks that can help prioritize product investments and inform product positioning. You will passionately advocate for user insights through oral and written presentations, and contribute to building a diverse, equitable, and inclusive culture.

Responsibilities

  • Conduct and synthesize user research to understand user’s needs, behaviors, and motivations

  • Lead generative and competitive research to help identify new product opportunities, help shape product and marketing strategies, and ensure a delightful experience for our users

  • Organize and coordinate global research work and cross-functional collaborations

  • Integrate primary and secondary data into the insights process to develop a compelling point of view

  • Work closely with cross-functional teams to identify, prioritize, and execute research needs in a fast-paced environment

  • Understand and incorporate complex technical and business requirements into research

  • Represent the voice of the user and advocate research findings to diverse audiences through written and oral presentations

  • Mentor and coach junior UX researchers on the team

  • Use a diverse set of UX research tools

Requirements

  • 10+ years of UX research experience in an end-to-end product or generative research setting

  • Experience utilizing a range of qual and quant research design methods balancing rigor and speed (i.e. usability testing, contextual inquiry, journey mapping, in-depth interviews, surveys)

  • Ability to perform all research-related tasks including research, planning, evaluating, iteration, and effectively share research results

  • Experience leading research across the product development process, from discovery to delivery

  • Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions

  • Experience with remote testing tools, survey design, managing research vendors

  • A strong desire for creative problem-solving, tolerance for ambiguity, and excellent time-management skills

  • Bachelor's degree or MS in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field, or equivalent and demonstrable work experience

  • Must be able to conduct research in German

    Why Personio

    Benefits might change depending on the location. 

    Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! 

    • Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

    • Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)

    • Make an impact on the environment and society with Impact Days 

    • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares

    • Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework

    • Connect with your fellow Personios at regular company and team events like Personio Summer Sessions and local year-end celebrations

    • Engage in a high-impact working environment with flat hierarchies and short decision-making processes

Apply now