Principal User Researcher (USA)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio

This position will be a hybrid role based in New York

At Personio, your work transforms the way millions of people experience work every day. Join our Product & Technology team, where we drive our customers’ outcomes by designing, developing and delivering innovative and high quality products. Be empowered to take ownership of your areas and make an impact on your team, our product, and our customers. 

The Product & Technology team drives our customer's outcomes by designing, developing and delivering innovative and high quality products. Be empowered to take ownership of your areas and make an impact on your team, our product, and our customers. 

We are looking for an experienced UX researcher to join our insights team. As an insights expert, you will be responsible for helping define and drive the future of our products. You will reveal unmet needs and help prioritize opportunity areas by conducting exploratory qualitative and quantitative research, working with cross-functional teams. These responsibilities include understanding how customers perceive the product and the brand, developing research frameworks that can help prioritize product investments and inform product positioning. You will passionately advocate for user insights through oral and written presentations, and contribute to building a diverse, equitable, and inclusive culture.

Responsibilities

• Conduct and synthesize user research to understand user’s needs, behaviors, and motivations

• Lead generative and competitive research to help identify new product opportunities, help shape product and marketing strategies, and ensure a delightful experience for our users

• Organize and coordinate global research work and cross-functional collaborations

• Integrate primary and secondary data into the insights process to develop a compelling point of view

• Work closely with cross-functional teams to identify, prioritize, and execute research needs in a fast-paced environment

• Understand and incorporate complex technical and business requirements into research

• Represent the voice of the user and advocate research findings to diverse audiences through written and oral presentations

• Mentor and coach junior UX researchers on the team

• Use a diverse set of UX research tools

Requirements

• 10+ years of UX research experience in an end-to-end product or generative research setting

• Experience utilizing a range of qual and quant research design methods balancing rigor and speed (i.e. usability testing, contextual inquiry, journey mapping, in-depth interviews, surveys)

• Ability to perform all research-related tasks including research, planning, evaluating, iteration, and effectively share research results

• Experience leading research across the product development process, from discovery to delivery

• Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions

• Experience with remote testing tools, survey design, managing research vendors

• A strong desire for creative problem-solving, tolerance for ambiguity, and excellent time-management skills

• Bachelor's degree or MS in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field, or equivalent and demonstrable work experience

• Must be able to conduct research in German
  
  Why Personio

  Our Benefits
  Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

  • Receive a robust reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

  • Enjoy 20 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)

  • Invest in your future with a 401(k) retirement account and a Personio match of up to 5%

  • Get comprehensive medical, dental, and vision coverage for yourself and your family

  • Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiative

  • Receive family leave, mental health support, and sabbatical opportunities with PersonioCares

  • Grow your skills with an annual personal development budget to use on professional memberships, external certifications, conferences, and more

  • Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations

  • Engage in a high-impact working environment with flat hierarchies and short decision-making processes

  Salary Range
  $195,000 to $207,000 a year, plus equity and benefits.
  Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidate’s final level and final location. Also, this range represents base salary only and does not include equity, or benefits, if applicable.
  Please also note that the information provided in this job posting is for general informational purposes only. The job posting is provided 'as is' without any representations or warranties, express or implied. Personio makes no representations or warranties in relation to the accuracy, completeness, or suitability of the information contained in this job posting. By applying to this position, applicants acknowledge that they have read and understood this disclaimer and that Personio shall not be held liable for any reliance on the information contained herein.