(Senior/Lead) Product Operations Manager - London
Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
The Role: How you'll make an impact at Personio
Join us to shape the future of software in the underserved and high-impact HR technology industry. Your work will have a direct and tangible impact on customers, offering ownership and the chance to make a meaningful difference. As we prepare for significant growth, you'll face exciting challenges and have the opportunity to influence our path toward becoming one of the world's leading tech companies.
At Personio, Product Operations’ mission is to enable Product Management who are trying to create world-class products at scale. We do this by connecting Product teams with the relevant inputs they need to set strategy, prioritize initiatives and track and communicate progress. We also support successful launches by continuously improving our ways of working within PTech and with cross-functional partners in Customer Experience, Product Marketing and Sales.
In this role, and as part of the team, you will be instrumental in driving operational excellence within the product management lifecycle, driving continuous improvement in how we work and role modelling a can-do problem-solving attitude and customer first mindset.
Role Responsibilities: What you'll do
Planning: Streamline and execute processes for goal setting, strategic planning and continuous planning cycles, connecting strategy with execution
Data: Collaborate with Product Analytics and cross-functional teams (CX, Sales and Product Marketing) to embed timely feedback loops, bringing in relevant business and customer data to connect software development activities to business outcomes and inform priorities
Operating Model:
Process: Improve internal and cross-functional processes to optimize efficiency and quality of product releases and launches
Tooling: Be at the forefront of understanding Product tooling needs, defining use cases and requirements and sourcing scalable, fit-for-purpose solutions that allow us to work more effectively
People: Provide support and enablement to product teams on relevant operational processes and tooling
Documentation: Maintain a centralized source of relevant templates, documentation, knowledge management resources and onboarding materials to ensure aligned practices are well understood.
Role Requirements: What you need to succeed
You have 7+ years of experience working closely with, or directly as, a product manager creating products and evolving ways of developing software in a fast-paced, agile environment
Experience with release management in a b2b or SaaS environment
You have a proven track record of successfully building and launching products, with minimum overhead and a deep understanding of end-to-end product development processes, best practices and tools.
You have successfully led change management initiatives to ensure smooth implementation of durable processes, tools, and methodologies working with cross-functional teams across different departments.
You have strong project management skills, with the ability to manage multiple initiatives simultaneously.
You can successfully analyze data to provide actionable insights that inform product strategy and operational improvements
You have a strong customer focus (internal and external), with a drive to continuously discover and solve problems to deliver high-quality outputs and impactful outcomes
Critical to success in this role is your ability to navigate ambiguous problems, set clear priorities and thrive in collaborating with others to make progress and drive impact
You are self-driven, have excellent time management skills, a problem-solving mindset and experience dealing and communicating with senior stakeholders and large organisations
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We follow an office-led, remote friendly approach, including opportunities to work from home and international locations.
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.