Customer Success Management for holistic customer service

Customer Success Management at Personio

Personio’s Customer Success Management team consults and guides you in a proactive and strategic partnership based on your individual needs and situation. Your personal Customer Success Manager provides a unique and customised service from day one of your HR-journey with us: Accompanying you from implementation, to growth over to long-term success with Personio – in German, English, Dutch and Spanish.

Our holistic approach

Strategy vs. Support

Our CSMs provide strategic advice to their customers. They support you in digitising your HR processes by questioning the status quo and offering Best Practices, drawn from their long-term HR experience.

Proactive vs. Reactive

Our CSMs are specialised to proactively guide customers towards reaching the jointly agreed project milestones through structured and efficient collaboration.

Personalised vs. Standardised

Our CSMs see themselves as an extension of your team and tailor their advice and solutions diligently to meet the individual needs and requirements of your company.

Our Customer-Centric Services

Implementation
Individual implementation, Kick-Off-Meeting, Best Practice Sharing

Strategic cooperation
Milestone planning, Feature Updates, Roadmap Updates

Ongoing optimisation
Account Reviews, Workshops (On-demand), Annual Reviews

A Reliable and Experienced Partner

With Personio’s Customer Success Manager, you get a coach, project manager, strategic HR consultant and product specialist at your side who focuses on improving and digitising your HR processes and helping you achieve lasting success with Personio.