Maximise Your Personio Account
Get Started Quickly With the Core Plan
Get started quickly with a wide range of on-demand learning, get real advice from our thriving HR community and gain straightforward help from our support team.
Always included and free of charge
Join our online community of 1,200+ HR professionals
Access our Help Center with 500+ articles and tutorials
Get interactive in-app tours with step-by-step guidance to configure Personio for your company’s needs
Attend frequent webinars, training, and user group meetings that keep you up to date on product updates and HR best practices
Easily reach our support team through web tickets and callbacks (all via our in-app ‘Find Answers’ feature)
Rely on support availability during standard business hours (9am – 6pm local time, Monday – Friday)
Accelerate With the Advanced Plan
Up your HR game with faster support, clear service-level agreements, additional account owners and a sandbox environment.
Everything included in Core services plus …
First reply time within 8 hours
5 account owners for higher flexibility to engage with support teams
One sandbox environment for safe testing of new setups and features
10% discount on further professional services (e.g. integration or product services)
Find more details on SLAs
Lift Off With the Premier Plan
Be prepared for anything with super-fast support and a dedicated Customer Success Manager providing you with personalised guidance and strategic advice.
Everything included in Advanced services plus …
A dedicated Customer Success Manager
Proactive guidance and tailored workshops
Extra fast first reply times within 2 hours
Extended support availability (7am – 8pm local time, Monday – Friday)
8 account owners and one sandbox environment
25% discount on further professional services (e.g. integration or product services)
Requires annual Enterprise subscription.
Find more details on SLAs.
14,000 Happy Customers
To ensure that Personio offers you the greatest possible added value, we exchange ideas with our customers every day. This is what they say about working with us and our HR software:
"Our Customer Success Manager strategically advised us in shaping our processes and actively guided us through the entire process, so we are getting the most value out of Personio in our daily business."
Ella-Sigga Gudlaugsdottir
VP of HR, Alvotech
"One of the things that I enjoy the most is the Personio Community, a place where HR professionals of all stripes can exchange ideas and ways to help improve Personio as a platform."
Thibaut Grandjacques
People Experience Strategist, Swile
Simplify how you get support with our in-product help area
Get the help and support you need quickly and in a central place. Our in-product Help area gives you fast access to all support resources in one place, including 500+ Help Center articles, 80+ videos and 20+ Academy courses, and is available 24/7 in English, German, Dutch, French, Italian and Spanish.
Become Part of a Growing HR Community
Our supportive community of 1,200+ HR professionals across Europe provides you with valuable peer-to-peer support, keeps you up-to-date with our news and events and allows you to share feedback and questions about Personio.
Service-Level Agreements Advanced Plan:
For the Advanced Success Plan Personio provides a service level of 95% on a monthly average during support hours for requests regarding the product and its usage. Service Level is defined as the share of requests that Personio first replies to within eight support hours ("Service Level").
Support hours are Monday to Friday between 9:00 am and 6:00 pm taking into account public holidays at the Munich/Dublin location (depending on customer's preference - must be chosen when ordering the service). For the Dublin location, the support language will be English. For the Munich location, the support languages will be English and German; other languages are subject to availability.
The eight hours begin from notification by an Account Owner via the software (’Find Answers’) when contacting the Personio support team. The Contract Owner may request monthly reports regarding the Service Level by contacting Personio's growth team via the software (’Find Answers’) for up to 12 months after the respective month. Personio shall provide such a report in a machine-readable format within 30 calendar days.
If Personio is in breach of the Service Level for a specific month, the Contract Owner may request a refund for such month (pro rata) within one year by contacting Personio's growth team via the software (’Finding Answers’). In such a case, Personio will refund the fees paid for such month within 30 calendar days. Clause 11.2 GTC applies accordingly.
Service-Level Agreements Premier Plan:
For the Premier Success Plan Personio provides a service level of 95% on a monthly average during support hours for requests regarding the product and its usage. Service Level is defined as the share of requests that Personio first replies to within two support hours ("Service Level").
Support hours are Monday to Friday between 7:00 am and 8:00 pm taking into account public holidays at the Munich/Dublin location (depending on customer's preference - must be chosen when ordering the service). For the Dublin location, the support language will be English. For the Munich location support languages will be English and German; other languages are subject to availability.
The two hours begin from notification by an Account Owner via the software (’Find Answers’) when contacting the Personio support team. Contract Owner may request monthly reports regarding the Service Level by contacting Personio's growth team via the software (’Find Answers’) for up to 12 months after the respective month. Personio shall provide such a report in a machine-readable format within 30 calendar days.
If Personio is in breach of the Service Level for a specific month, the Contract Owner may request a refund for such month (pro rata) within one year by contacting Personio's growth team via the software (’Finding Answers’). In such a case, Personio will refund the fees paid for such month within 30 calendar days. Clause 11.2 GTC applies accordingly.